Natural voice conversations
Emma listens, asks clarifying questions and speaks like a person — never a phone tree.
Everything Emma quietly takes care of.
Emma is autonomous where it helps and deferential where it matters. She handles the repetitive work end to end, and brings a person in the moment judgment is needed.
First contact
New patient intake
Demographics, reason for visit, history and consent, collected calmly and written straight into your records.
Insurance verification
She checks coverage before the visit so nobody gets a surprise at the front desk.
Getting seen
Scheduling and rescheduling
Multi-provider calendars, cancellations and waitlist backfills, handled without a human in the loop.
Reminders that reduce no-shows
Timely, friendly nudges by call or text, with an easy way to change plans.
Visit preparation
Fasting instructions, documents to bring, directions and parking — sent when they’re actually useful.
Ongoing care
Post-visit check-ins
Emma follows up after procedures and flags anything that needs a clinician’s attention.
Refill and follow-up coordination
Routine requests are triaged and routed so your team only sees what needs judgment.
Escalation with context
When a human should take over, Emma hands off with the full conversation summarised.